Business English Planning Negotiating Coursera Quiz Answer

Today we are going to share all week assessment and quizzes answers of Business English Planning Negotiating course launched by Coursera for totally free of cost. This is a certification course for every interested student.

About this Course

In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.

• Course Learning Objectives 
• Negotiate strategically in formal and informal settings 
• Identify and resolve customer issues after a negotiation has taken place 
• Evaluate and compare services and features of two venues 
• Plan a business event using negotiation skills 
• Write an announcement for a business event after selecting a venue

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Business English Planning Negotiating Answer

Week- 1

Guidelines for Leaving a Voicemail

Question 1
True or False:

You should write a script of what you want to say and read it so your English is perfect.

• True
• False

Question 2
You should prepare what you want to say before you make a call.

• True
• False

Question 3
You should speak for no more than one minute .

• True
• False

Question 4
Explaining all the details of a situation is helpful for the listener.

• True
• False

Question 5
It’s a good idea to repeat your contact information, even if you’ve given it before.

• True
• False

Question 6
It’s rude to tell someone that you need something soon.

• True
• False

Question 7
You should have a goal for a business or professional phone call.

• True
• False

Question 8
Avoid
being angry in a voicemail.

• True
• False

Question 9
Your pronunciation will be better if you read your message like a script.

• True
• False

Question 10
If you speak quickly, your message will sound more like a native speaker and it will be easier to understand you.

• True
• False

Peer-graded Assignment: Record and Review Voicemail Message

Week 1 Assignment 1:

Download

Language of Comparison

Question 1
Look at the discussion about three team-building companies. Choose the right word or phrase to complete the sentence.

S&E Events is _____ expensive than TeamPower.

• much more
• by far

Question 2
empower is _____ Business Life Solutions.

• the same expensive as
• the same price as

Question 3
_______ Business Life Solution offers complimentary t-shirts.

• Only
• The only one

Question 4
_______ S&E Events and TeamPower provide lunch with their program.

• Both
• Both of

Question 5
Team-building with S&E Events is _____ the most expensive.

• by far
• far

Question 6
It’s not as expensive _____.

• than I thought
• as I thought

Question 7
_____ that I like is Business Life because the teams are small.

• The one
• The only

Question 8
I think we should go with TeamPower. The _____.

• cheaper, the better.
• cheapest, the better

Question 9
Business Life is _____ can come on Saturday.

• the only one that
• only company

Question 10
S&E Events has been in business longer than _____.

• I thought
• by far

Peer-graded Assignment: Email on Choice of Venues

Week 1 Assignment 2:

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Week- 2

Proposals, Counter Offers, and Concessions

Question 1
Part 1
Choose the right word to complete the sentence.

A person often responds to a proposal with a ______.

• counter proposal
• concession

Question 2
In a negotiation, a person should try to be _____.

• demanding
• flexible

Question 3
If you ask for a concession as a question, it sounds like _____.

• there is room for discussion
• you don’t trust someone

Question 4
When someone does not accept a proposal, that person should _____.

• give a reason
• use silence

Question 5
If one party offers a special concession that is not normal in their business, they should _____.

• ask for a similar concession
• tell the other party it is not normal

Question 6
When both sides give a little to reach an agreement, they both _____.

• compromise
• make a proposal

Question 7
Part 2
Choose the best phrases for each sentence.

______ we won’t be able to do that.

• I’m afraid
• We prefer that

Question 8
_______ we don’t do this, but we’ll accept it.

1 point

• Actually,
• Normally,

Question 9
We _____ have that delivery a bit earlier.

• would rather
• propose

Question 10
A: Would you consider a two-year contract?

B: _______ it’s possible at this time.

• I’m not sure
• Unfortunately,

Question 11
We can’t cover transportation costs _____ you place a larger order.

• assuming
• unless

Question 12
If we offer free shipping, would you _____ increase that order?

• be willing to
• prefer to

Question 13
_____ you include all of the parts, then we can agree to this.

• As long as
• We propose

Question 14
Actually, we were _____ a better rate.

• expecting
• preferring

Question 15
I’m wondering if we can meet halfway and _____ on the price.

• discuss
• compromise

Peer-graded Assignment: Writing Emails in a Negotiation

Download

Week- 3

Peer-graded Assignment: Voicemail Describing a Problem

Week 3 Assignment 1:

Download

Dealing With Problems

Question 1
Decide if these sentences are true or false.

You should tell the caller your name when you answer the call.

• True
• False.

Question 2
You should always call the customer by his/her first name.

• True
• False

Question 3
Being quiet while the
caller is explaining the problem is an example of active listening.

• True
• False

Question 4
4. Don’t use phrases like I see, OK, or uh-huh.

• True
• False

Question 5
Repeating key words will help you check details about the problem.

• True
• False

Question 6
Where did you buy it? is an example of a polite indirect question.

• True
• False

Question 7
After the caller explains the problem, you can restate or summarize the problem.

• True
• False

Question 8
If you have trouble
understanding something the caller is saying, you should pass the call to your
supervisor.

• True
• False

Question 9
Choose the best way to complete these expressions.

Could ______ your name please?

• you give
• I have

Question 10
Do you mind _______ you Emily?

• if I call
• I call

Question 11
Do you know who would ______?

• did you speak to
• you spoke to

Question 12
________ check our records.

• Let me just
• Let me

Question 13
Can you ______ the problem for me?

• describe
• tell me

Question 14
So, blue, not green, _______?

• is that correct
• is correct

Question 15
15. Sorry, ______ a few more details about what happened?

• are you giving me
• could you give me

Question 16
I’m sorry, could you ______?

• repeat that
• repeat again

Resolving Problems: A Conversation

.1.

1 point
What do you think?
Your answer cannot be more than 10000 characters.

2.
Question 2
Here is a conversation between Leon from an engineering company and Toni Zanetti from Northwestern Soul, a caterer. Choose the best expression that fits the blank.

TONI: Hello. This is Toni Zanetti speaking.

LEON: This is Leon Klinsman here from RTS Systems. I’m calling about the lunch you are catering for us today.

TONI: Oh yes., Mr. Klinsman. I hope everything looks satisfactory.

LEON: Actually, Ms. Zanetti. It doesn’t.

TONI: [1] ________________ What is the problem ?

Select the best answer for [1].

1 point

• I’m very sorry to hear that.
• Very sorry hear that.
• I’m sorry hearing that.

Question 3
LEON: Well, first of all we don’t have enough rolls. I think we will run out …

TONI: Umm. OK, go on.

LEON: …and there’s a mistake with the dessert.

TONI: Sorry, Mr. Klinsman. [2] ________________

Select the best answer for [2].

• Could you give me details?
• Could you give me a few more details?
• Could you to give me a few more details?

Question 4
LEON: Well we ordered a giant chocolate mousse cake for our CEO’s birthday, and it isn’t here.

TONI: Oh dear. [3] ________________ Mr. Klinsman.

Select the best answer for [3].

• I’m really sorry for this,
• Sorry for this really,
• I’m really sorry about this,

Question 5
TONI: OK just [4] _______________

Select the best answer for [4].

• let me make sure getting it.
• let me make sure I got that.
• let me make sure I get.

Question 6
TONI: You said there aren’t enough rolls and you don’t have the chocolate cake, [5] ________________

Select the best answer for [5].

• Are you right?
• Is that right?
• Is it right?

Select the best answer for [6].

• I am apologize
• I apologizing
• I do apologize

Question 8
TONI: [7] __________________

• I can understand you upset.
• I can understand how do you feel upset.
• I can understand how upset you feel.

Question 9
LEON: What are you going to do about it then? Can
you get another cake?

TONI: Unfortunately, [8] ________________.

Select the best answer for [8].

• I don’t think we able to do that.
• I don’t think we would do that.
• I don’t think we would be able to do that.

Question 10
TONI: We wouldn’t be able to get it in time, but [9] ________________ I know we made the cake. Maybe he hid it somewhere.

LEON: Alright.

Select the best answer for [9].

• why do I call my colleague?
• why don’t I call my colleague?
• why not I call my colleague?

Question 11
TONI: And what if I brought over some more rolls. Maybe twenty. [10] ________________ ?

LEON: I guess so.

TONI: Alright Mr. Klinsman. I’ll call my colleague right now and call you back.

Select the best answer for [10].

• Would that be OK?
• It’s OK?
• That OK?

Peer-graded Assignment: Recording a Voicemail Following up on a Problem

Week 3 Assignment 2:

Download

Week- 4: Planning Events

Question 1
Part 1
Choose the right preposition to complete the sentence.

“We should decide ___ the venue very soon.”

1 point

• for
• on

Question 2
“He needs to get started. He shouldn’t put it ___.”

• out
• off

Question 3
“I need to meet ___ the photographer to explain what we want.”

1 point

• with
• at

Question 4
“I’d like you to be responsible ___ the flowers.”

1 point

• to
• for

Question 5
“Remember, you shouldn’t wait ___ the last minute.”

• until
• to

Question 6
“I’d like you to arrange ___ transportation for our special guest.”

• for
• to

Question 7
“Would you keep track ___ the budget?”

1 point

• of
• on

Question 8
“We don’t know how many people will come. We’re hoping ___ 300.”

• on
• for

Question 9
Part 2
Choose the right word or phrase to complete the sentence.

“We have to ___ the date before we do anything.”

• set up
• set

Question 10
“Could you follow up on _____?”

• the room reservations
• Steve Mays

Question 11
“We’re ___ a party to celebrate our new partnership.”

• inviting
• hosting

Question 12
“Every year we have a special ceremony to ___ our best employees.”

• organize
• honor

Question 13
“We’re ___ over 400 people.”

• planning
• expecting

Question 14
“Can you _____ someone to help with the decorations?”

1 point

• get
• have

Question 15
“We need to ___ the banquet permit soon.”

• order
• apply for

Peer-graded Assignment: To-do List

Week 4 Assignment 1:

1. Download

2. Download

Lists In Announcements

Question 1
Part 1
Choose the best
word to complete these sentences from an announcement.

Please remember to complete the _____ before the workshop:

• following
• below

Question 2
_____ the hotels that are close to the conference center:

• Below are
• These

Question 3
This equipment is provided in each room:

• a laptop computer, but please feel free to bring your own
• a laptop computer

Question 4
The hours for the exhibits area are listed _____:

• the following
• below

Question 5
Each participant will need to bring _____ materials:

• these
• below

Question 6
Part
2
Complete these sentences with the best answer about lists in an announcement.

To introduce a list, ________.

• use a noun phrase
• use a full sentence

Question 7
A long list ______.

• is necessary when there is a lot of information
• is easier to read if it is divided into two shorter lists

Question 8
The sentence to introduce a
list should end with a _____.

• colon
• comma

Question 9
A list is usually bulleted and _____.

• indented
• capitalized

Question 10
Lists are useful because _____.

• they are more attractive
• people can find information quickly

Peer-graded Assignment: Writing A Conference Announcement

Week 4 Assignment 2:

Download

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