Using technology for collaborative communication allows a leader to: Increase productivity. Distribute assignments quickly. Spend more time in their office. Avoid face to face meetings. Get All Week Quiz Answer: Communication in the 21st Century Workplace Coursera Quiz Answer
Managing conflict with a team is different than with an individual because: Team conflicts can be easily resolved through virtual communication. The leader can quickly step in and resolve the conflict. The leader must offer the team members a supportive opportunity to first address the conflict themselves. Team members have multiple perspectives. Get All Week…
What technique should you use to signal that you are trying to understand? Say “help me understand.” Ask “why” using a neutral tone and demeanor. Nod vehemently. Maintain consistent eye contact. Get All Week Quiz Answer: Communication in the 21st Century Workplace Coursera Quiz Answer
What is one benefit to communicating strategically with direct reports? Moving the business forward strategically. Becoming a well-liked leader. Building strong, trusting relationships. Showing your direct reports your leadership capability. Get All Week Quiz Answer: Communication in the 21st Century Workplace Coursera Quiz Answer
This is one way you can be the type of communicative leader that strengthens relationships: Restate verbal communication. Use multiple communication techniques. Appeal to the business interests of the team. Forge a personal connection through communication. Get All Week Quiz Answer: Communication in the 21st Century Workplace Coursera Quiz Answer
This effective technique for overcoming limited executive availability is underutilized: Sending repeated emails. Strolling by the executive’s office to catch them coming out of a meeting. Joining someone else’s meeting. Developing a relationship with the executive’s assistant. Get All Week Quiz Answer: Communication in the 21st Century Workplace Coursera Quiz Answer
A recommended solution to a problem is especially valued by an executive because: They do not have the time to come up with their own solution. They are more likely to get involved if the legwork has already been completed. They want to see if you make good recommendations.They want to compare your solution to…
What language should you use in verbal and written communication with an executive? Clear, concise English. Plain and simple language that anyone can understand. Jargon that demonstrates your strong knowledge of the business. Business language that speaks directly to their needs and the customer impact. Get All Week Quiz Answer: Communication in the 21st Century…
What key rule of written communication should you consider if communicating in writing with an executive? Make it easy for them to read fast. Make sure your paragraphs start with the key point. Make your writing entertaining. Make presentations using multiple colors. Get All Week Quiz Answer: Communication in the 21st Century Workplace Coursera Quiz…
Given typical executive communication preferences, what is one of the most important things you should consider in advance of communicating? How to catch them when they are in the office. How to convince them in 10 seconds or less. How to present less detail than you would typically appreciate. How to communicate with them during…
What is one effective technique to use during verbal communication with your boss so they will listen? Meet behind closed doors. Stand while making your business case. Invite others to support you. Be attuned to how much information they want. Get All Week Quiz Answer: Communication in the 21st Century Workplace Coursera Quiz Answer
How soon after uncovering an issue in the workplace that will have negative repercussions should you notify your manager? As soon as possible. Once you understand and assess the impact. At your next one-on-one meeting. You shouldn’t notify your manager. Get All Week Quiz Answer: Communication in the 21st Century Workplace Coursera Quiz Answer