What are customer-centric companies required to do?
What are customer-centric companies required to do?
- No significant organizational changes are necessary: they just have to adopt a customer-centric approach.
- Be willing and able to change their organizational design and performance metrics to focus on creating long-run customer value. Changing incentive structures is not necessary.
- Be willing and able to change their organizational design, performance metrics and incentive structures to focus on creating long-run customer value
- Be willing and able to change their performance metrics and incentive structures to focus on creating long-run customer value. Changing organizational design is not necessary.
Get All Week Quiz Answer:
