Which paragraph works better in a business setting?

Which paragraph works better in a business setting?

  • Your merchandise arrived in a sorry state, forcing us to do many repairs. Please fix this and let us know.
  • Due to recent issues involving delivery of broken furniture, we ask that you immediately review your delivery and packing policies. If the next shipment arrives with broken or scratched pieces it will be time to terminate our contract. Please let us know how you plan to address this issue.

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